Freshdesk vs Zendesk
2026年选择正确工具的详细比较
🏆 快速判定
平局！两者都是很好的选择。
Freshdesk offers similar core features at a lower price with a free tier, making it ideal for small to mid-size teams. Zendesk is the enterprise choice with the most integrations and advanced features.
📚 Explore More
📊 Visual Comparison
总体评分比较
分类细分
Freshdesk 亮点
- ✅ More affordable than Zendesk
- ✅ Easier to set up and use
- 💰 Free / $18/agent/month
Zendesk 亮点
- ✅ Industry-leading platform
- ✅ Most mature ticketing system
- 💰 $25/agent/month
功能比较
| Feature | Freshdesk | Zendesk |
|---|---|---|
| Free Tier | 2 agents | ✗ |
| Ticketing | Multi-channel | Industry-leading |
| AI Chatbot | Freddy AI | Answer Bot |
| Knowledge Base | ✓ | Zendesk Guide |
| Automation | ✓ | Advanced |
| Reporting | Good | Advanced |
| SLA Management | ✓ | ✓ |
| Multi-channel | Email, chat, phone, social | All channels |
| Integrations | 650+ | 1,000+ |
| API Access | ✓ | ✓ |
什么是Freshdesk？
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
✅优点
- •More affordable than Zendesk
- •Easier to set up and use
- •Free tier for up to 2 agents
- •Good automation (Freddy AI)
- •Clean, modern interface
- •Part of Freshworks ecosystem
❌缺点
- •Fewer integrations than Zendesk
- •Reporting less powerful
- •Enterprise features less mature
- •Smaller marketplace
- •Community forums less active
什么是Zendesk？
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
✅优点
- •Industry-leading platform
- •Most mature ticketing system
- •Largest app marketplace
- •Advanced analytics and reporting
- •Enterprise-grade security
- •Extensive customization options
❌缺点
- •Expensive compared to alternatives
- •No free tier
- •Complex to configure
- •Steep learning curve
- •Interface can feel dated
价格比较
📊深度分析: Freshdesk vs Zendesk
在Freshdesk和Zendesk之间做选择可能很困难，因为两个工具都为现代工作流程提供了吸引人的功能。在这个全面的比较中，我们将分析从功能和定价到实际用例的各个方面，帮助您做出明智的决定。
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Zendesk
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
🎯最佳使用场景
何时选择Freshdesk
- ✓适合团队:
More affordable than Zendesk
- ✓适合小型企业:
Easier to set up and use
- ✓适合大企业:
Free tier for up to 2 agents
何时选择Zendesk
- ✓适合个人:
Industry-leading platform
- ✓适合小型企业:
Most mature ticketing system
- ✓适合团队:
Largest app marketplace
🔍功能深入分析
Free Tier
Ticketing
AI Chatbot
Knowledge Base
Automation
Reporting
💰定价分析
Freshdesk
Per agent pricing
✅ Free tier availableZendesk
Per agent pricing
💡 Pro Tip
Both tools offer free trials or tiers. We recommend testing both with your actual workflow before committing to a paid plan.
🏆我们的推荐
经过广泛的分析和测试，这是我们的看法：Freshdesk和Zendesk都是能够显著提高生产力的优秀工具。最佳选择取决于您的具体需求、工作流程和优先级。
Choose Freshdesk if:
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
Choose Zendesk if:
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.
常见问题
Yes, Freshdesk is significantly cheaper. It offers a free tier for 2 agents, and paid plans start at $18/agent/month vs Zendesk's $25/agent/month.
最终结论：您应该选择哪个？
✨ 选择Freshdesk，如果
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
✨ 选择Zendesk，如果
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.