2026年最佳Zendesk替代品
正在寻找Zendesk的替代品？这里有最佳选择的比较。
为什么要考虑Zendesk的替代品？
- ⚠️Expensive compared to alternatives
- ⚠️No free tier
- ⚠️Complex to configure
- ⚠️Steep learning curve
Zendesk的2个最佳替代品
#1
Intercom
Intercom is a customer messaging platform that combines live chat, chatbots, help desk, and product tours. Known for its modern approach to customer communication and AI-powered features.
$39/seat/month
✅ 장점
- • Modern, conversational approach
- • Excellent AI chatbot (Fin)
- • Product tours and onboarding
❌ Cons
- • Expensive, especially at scale
- • Complex pricing model
- • Can be overwhelming to configure
#2
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Free / $18/agent/month
提供免费版✅ 장점
- • More affordable than Zendesk
- • Easier to set up and use
- • Free tier for up to 2 agents
❌ Cons
- • Fewer integrations than Zendesk
- • Reporting less powerful
- • Enterprise features less mature
快速比较
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Zendesk | $25/agent/month | ❌ | Customer Support |
| Intercom | $39/seat/month | ❌ | Customer Support |
| Freshdesk | Free / $18/agent/month | ✅ | Customer Support |