2026年最佳Intercom替代品
正在寻找Intercom的替代品？这里有最佳选择的比较。
为什么要考虑Intercom的替代品？
- ⚠️Expensive, especially at scale
- ⚠️Complex pricing model
- ⚠️Can be overwhelming to configure
- ⚠️Ticket management less mature than Zendesk
Intercom的2个最佳替代品
#1
Zendesk
Zendesk is the industry-leading customer service platform offering a complete help desk, ticketing system, knowledge base, and multi-channel support. Trusted by enterprises worldwide.
$25/agent/month
✅ 장점
- • Industry-leading ticketing system
- • Mature, enterprise-ready platform
- • Excellent multi-channel support
❌ Cons
- • Interface feels dated
- • Complex setup and configuration
- • Expensive for full feature set
#2
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Free / $18/agent/month
提供免费版✅ 장점
- • More affordable than Zendesk
- • Easier to set up and use
- • Free tier for up to 2 agents
❌ Cons
- • Fewer integrations than Zendesk
- • Reporting less powerful
- • Enterprise features less mature
快速比较
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Intercom | $39/seat/month | ❌ | Customer Support |
| Zendesk | $25/agent/month | ❌ | Customer Support |
| Freshdesk | Free / $18/agent/month | ✅ | Customer Support |