Freshdesk vs Zendesk
Comparación detallada para ayudarte a elegir la herramienta correcta en 2026
🏆 Veredicto Rápido
¡Empate! Ambas son excelentes opciones.
Freshdesk offers similar core features at a lower price with a free tier, making it ideal for small to mid-size teams. Zendesk is the enterprise choice with the most integrations and advanced features.
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📊 Visual Comparison
Comparación de Puntuación General
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Freshdesk Destacados
- ✅ More affordable than Zendesk
- ✅ Easier to set up and use
- 💰 Free / $18/agent/month
Zendesk Destacados
- ✅ Industry-leading platform
- ✅ Most mature ticketing system
- 💰 $25/agent/month
Comparación de características
| Feature | Freshdesk | Zendesk |
|---|---|---|
| Free Tier | 2 agents | ✗ |
| Ticketing | Multi-channel | Industry-leading |
| AI Chatbot | Freddy AI | Answer Bot |
| Knowledge Base | ✓ | Zendesk Guide |
| Automation | ✓ | Advanced |
| Reporting | Good | Advanced |
| SLA Management | ✓ | ✓ |
| Multi-channel | Email, chat, phone, social | All channels |
| Integrations | 650+ | 1,000+ |
| API Access | ✓ | ✓ |
¿Qué es Freshdesk?
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
✅Ventajas
- •More affordable than Zendesk
- •Easier to set up and use
- •Free tier for up to 2 agents
- •Good automation (Freddy AI)
- •Clean, modern interface
- •Part of Freshworks ecosystem
❌Desventajas
- •Fewer integrations than Zendesk
- •Reporting less powerful
- •Enterprise features less mature
- •Smaller marketplace
- •Community forums less active
¿Qué es Zendesk?
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
✅Ventajas
- •Industry-leading platform
- •Most mature ticketing system
- •Largest app marketplace
- •Advanced analytics and reporting
- •Enterprise-grade security
- •Extensive customization options
❌Desventajas
- •Expensive compared to alternatives
- •No free tier
- •Complex to configure
- •Steep learning curve
- •Interface can feel dated
Comparación de precios
📊Análisis en Profundidad: Freshdesk vs Zendesk
Elegir entre Freshdesk y Zendesk puede ser desafiante, ya que ambas herramientas ofrecen características atractivas para flujos de trabajo modernos. En esta comparación completa, analizaremos cada aspecto para ayudarte a tomar una decisión informada.
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Zendesk
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
🎯Mejores Casos de Uso
Cuándo elegir Freshdesk
- ✓Para Equipos:
More affordable than Zendesk
- ✓Para Pequeñas Empresas:
Easier to set up and use
- ✓Para Empresas:
Free tier for up to 2 agents
Cuándo elegir Zendesk
- ✓Para Individuos:
Industry-leading platform
- ✓Para Pequeñas Empresas:
Most mature ticketing system
- ✓Para Equipos:
Largest app marketplace
🔍Análisis Profundo de Características
Free Tier
Ticketing
AI Chatbot
Knowledge Base
Automation
Reporting
💰Análisis de Precios
Freshdesk
Per agent pricing
✅ Free tier availableZendesk
Per agent pricing
💡 Pro Tip
Both tools offer free trials or tiers. We recommend testing both with your actual workflow before committing to a paid plan.
🏆Nuestra Recomendación
Después de un análisis y pruebas extensas, esta es nuestra opinión: Tanto Freshdesk como Zendesk son excelentes herramientas que pueden mejorar significativamente tu productividad. La mejor elección depende de tus necesidades específicas.
Choose Freshdesk if:
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
Choose Zendesk if:
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.
Preguntas frecuentes
Yes, Freshdesk is significantly cheaper. It offers a free tier for 2 agents, and paid plans start at $18/agent/month vs Zendesk's $25/agent/month.
Veredicto final: ¿Cuál deberías elegir?
✨ Elige Freshdesk si
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
✨ Elige Zendesk si
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.