Freshdesk vs Zendesk
2026년 올바른 도구 선택을 위한 상세 비교
🏆 빠른 결론
무승부! 둘 다 훌륭한 선택입니다.
Freshdesk offers similar core features at a lower price with a free tier, making it ideal for small to mid-size teams. Zendesk is the enterprise choice with the most integrations and advanced features.
📚 Explore More
📊 Visual Comparison
전체 점수 비교
카테고리별 분석
Freshdesk 하이라이트
- ✅ More affordable than Zendesk
- ✅ Easier to set up and use
- 💰 Free / $18/agent/month
Zendesk 하이라이트
- ✅ Industry-leading platform
- ✅ Most mature ticketing system
- 💰 $25/agent/month
기능 비교
| Feature | Freshdesk | Zendesk |
|---|---|---|
| Free Tier | 2 agents | ✗ |
| Ticketing | Multi-channel | Industry-leading |
| AI Chatbot | Freddy AI | Answer Bot |
| Knowledge Base | ✓ | Zendesk Guide |
| Automation | ✓ | Advanced |
| Reporting | Good | Advanced |
| SLA Management | ✓ | ✓ |
| Multi-channel | Email, chat, phone, social | All channels |
| Integrations | 650+ | 1,000+ |
| API Access | ✓ | ✓ |
Freshdesk란?
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
✅장점
- •More affordable than Zendesk
- •Easier to set up and use
- •Free tier for up to 2 agents
- •Good automation (Freddy AI)
- •Clean, modern interface
- •Part of Freshworks ecosystem
❌단점
- •Fewer integrations than Zendesk
- •Reporting less powerful
- •Enterprise features less mature
- •Smaller marketplace
- •Community forums less active
Zendesk란?
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
✅장점
- •Industry-leading platform
- •Most mature ticketing system
- •Largest app marketplace
- •Advanced analytics and reporting
- •Enterprise-grade security
- •Extensive customization options
❌단점
- •Expensive compared to alternatives
- •No free tier
- •Complex to configure
- •Steep learning curve
- •Interface can feel dated
가격 비교
📊심층 분석: Freshdesk vs Zendesk
Freshdesk와 Zendesk 중에서 선택하는 것은 두 도구 모두 현대적인 워크플로우에 매력적인 기능을 제공하기 때문에 어려울 수 있습니다. 이 종합 비교에서는 기능과 가격부터 실제 사용 사례까지 모든 측면을 분석하여 정보에 입각한 결정을 내리는 데 도움을 드립니다.
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Zendesk
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
🎯최적의 사용 사례
Freshdesk을 선택해야 할 때
- ✓팀을 위해:
More affordable than Zendesk
- ✓중소기업을 위해:
Easier to set up and use
- ✓대기업을 위해:
Free tier for up to 2 agents
Zendesk을 선택해야 할 때
- ✓개인을 위해:
Industry-leading platform
- ✓중소기업을 위해:
Most mature ticketing system
- ✓팀을 위해:
Largest app marketplace
🔍기능 심층 분석
Free Tier
Ticketing
AI Chatbot
Knowledge Base
Automation
Reporting
💰가격 분석
Freshdesk
Per agent pricing
✅ 무료 플랜 제공Zendesk
Per agent pricing
💡 Pro Tip
두 도구 모두 무료 체험 또는 무료 플랜을 제공합니다. 유료 플랜에 가입하기 전에 실제 워크플로우에서 두 도구를 모두 테스트해보시기 바랍니다.
🏆우리의 추천
광범위한 분석과 테스트 후, 우리의 결론은 다음과 같습니다: Freshdesk와 Zendesk 모두 생산성을 크게 향상시킬 수 있는 훌륭한 도구입니다. 최선의 선택은 여러분의 구체적인 요구 사항, 워크플로우, 우선순위에 따라 달라집니다.
Freshdesk을 선택하세요:
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
Zendesk을 선택하세요:
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.
자주 묻는 질문
Yes, Freshdesk is significantly cheaper. It offers a free tier for 2 agents, and paid plans start at $18/agent/month vs Zendesk's $25/agent/month.
최종 결론: 무엇을 선택해야 할까요?
✨ Freshdesk을 선택하세요, 만약
You want a more affordable help desk with a free tier, easier setup, and don't need the most advanced enterprise features.
✨ Zendesk을 선택하세요, 만약
You need enterprise-grade support with the largest app marketplace, advanced reporting, and maximum customization.