2026年のベストFreshdesk代替ツール
Freshdeskの代替を探していますか？トップの選択肢を比較しましょう。
なぜFreshdeskの代替を検討すべき？
- ⚠️Fewer integrations than Zendesk
- ⚠️Reporting less powerful
- ⚠️Enterprise features less mature
- ⚠️Smaller marketplace
Freshdeskのトップ2代替ツール
#1
Zendesk
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
$25/agent/month
✅ 장점
- • Industry-leading platform
- • Most mature ticketing system
- • Largest app marketplace
❌ Cons
- • Expensive compared to alternatives
- • No free tier
- • Complex to configure
#2
Intercom
Intercom is a customer messaging platform that combines live chat, chatbots, help desk, and product tours. Known for its modern approach to customer communication and AI-powered features.
$39/seat/month
✅ 장점
- • Modern, conversational approach
- • Excellent AI chatbot (Fin)
- • Product tours and onboarding
❌ Cons
- • Expensive, especially at scale
- • Complex pricing model
- • Can be overwhelming to configure
クイック比較
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Freshdesk | Free / $18/agent/month | ✅ | Customer Support |
| Zendesk | $25/agent/month | ❌ | Customer Support |
| Intercom | $39/seat/month | ❌ | Customer Support |