Best Intercom Alternatives in 2026
Looking for alternatives to Intercom? Here are the top options compared.
Why Consider Intercom Alternatives?
- β οΈExpensive, especially at scale
- β οΈComplex pricing model
- β οΈCan be overwhelming to configure
- β οΈTicket management less mature than Zendesk
Top 2 Alternatives to Intercom
#1
Zendesk
Zendesk is the industry-leading customer service platform offering a complete help desk, ticketing system, knowledge base, and multi-channel support. Trusted by enterprises worldwide.
$25/agent/month
β Pros
- β’ Industry-leading ticketing system
- β’ Mature, enterprise-ready platform
- β’ Excellent multi-channel support
β Cons
- β’ Interface feels dated
- β’ Complex setup and configuration
- β’ Expensive for full feature set
#2
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Free / $18/agent/month
Free tier availableβ Pros
- β’ More affordable than Zendesk
- β’ Easier to set up and use
- β’ Free tier for up to 2 agents
β Cons
- β’ Fewer integrations than Zendesk
- β’ Reporting less powerful
- β’ Enterprise features less mature
Quick Comparison
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Intercom | $39/seat/month | β | Customer Support |
| Zendesk | $25/agent/month | β | Customer Support |
| Freshdesk | Free / $18/agent/month | β | Customer Support |